Case Analysis: Minit-Lube Essay

A substantial merchandise exists for machinemobile tune-ups, oil changes, and lubrication wait on for to a greater extent than 250 million vehicles on U.S. roads. roughly of this demand is filled by full- utility railroad car dealerships, around by Walmart and Firest atomic number 53, and some by former(a) tire/ helper dealers. However, Minit-Lube, Mobil-Lube, Jiffy-Lube and others have also real strategies to accommodate this opportunity.Minit-Lube stations perform oil changes, lubrication, and interior cleanup position in a spotless environment. The buildings argon clean, painted white, and often surrounded by neatly trimmed landscaping. To facilitate fast service, cars can be operate through terce abreast. At Minit-Lube, the customer is greeted by service representatives who ar graduates of Minit-Lube U. The Minit-Lube school is not unlike McDonalds Hamburger University near shekels or Holiday Inns training school in Memphis. The greeter takes the order, which typically includes fluid checks (oil, water, brake fluid, transmission fluid, and differential grease) and the obligatory lubrication, as well as filter changes for air and oil. Service military group in neat uniforms then run for into action.The standard ternion-person team has one person checking fluid levels under the hood, another assigned interior vacuuming and window cleaning, and the third is in the garage pit, removing the oil filter, draining the oil, checking the differential and transmission, and lubricating as necessary. Precise task assignments and good training atomic number 18 knowing to move the car into and out of the bay in 10 minutes. The idea is to station no more, and hopefully no less, than gas stations, automotive repair chains, and auto dealers, while providing better run.1. What constitutes the mission at Minit-Lube? (10 points)The mission statement for Minit-Lube is to issue fast, undeviating and topping services in a customer couthie environment while ensuring finalpossible fares pertaining to the oil changes, lubrication and interior cleaning to the vehicle owners in the USA as comparison with gas stations, auto dealers and automotive repair chains.2. How does the Minit-Lube operations strategy provide competitive payoff? (Hint Evaluate how Minit-Lubes handed-down competitors perform the 10 decisions of operations focussing vs. how Minit-Lube performs them). (25 points)Minit-Lube operations strategy provides the organization advantage over its competitors in the pursuit waysProduct Design Minit-Lube concentrates only on lubricating services of automobiles as opposed to its competitors, by providing fast service and as per convenience to the customers. The superior service mechanism has been designed to do service quickly 3 cars at a time. Service process is quick and efficient to the merriment of customers as each of the three bays is handled by a team of three persons. Beca determination Minit-Lube has a narrow product st rategy, such as lubricating automobiles, it allows them to be more focused and efficient with its service operations.Quality system Quality exceeds conventionalism standards as all employees are neatly dressed and fully adroit from Minit-Lube school. Because of limited task variety, high repetition of work, good personnel training, and use of handy manuals, quality is coitusly easy to maintain for Minit-Lube.Process Strategy The process strategy of Minit-Lube allows its employees to stay focused on doing their jobs well. It is not a general purpose garage or gas station as compared to its traditional competitors. Efficient use of man resource enables fast service provision as three workers simultaneously work on a car to provide oil-change services.Location Strategy Location premises are spotless with appealing surrounding environment and are usually hands down placed near residential areas.Layout Strategy Layout designs of service bays are aforethought(ip) in such a manner t hat all the service tasks are carried out without any loss of any time. The three bays are designed specifically for lubrication and vacuuming tasks to minimize wasted movement on the part of the employees and to moderate to the speedier service.Supply Chain Strategy Purchasing is facilitated by negotiation of bulky purchases and custom packaging.Human Resources Strategy Well trained staff have from Minit-Lube school, ensuring cost effectiveness by building good customer relationships and providing rapid and accurate service. Each individual specializes in its own work modify the maximum level of service.Inventory Inventory investment is relatively low, and they should necessitate a high turnover. Inventory investment is limited. Scheduling Scheduling of services is provided in least possible time frame, with use of efficient human resource in order to meet customer schedules. Scheduling is quite an straightforward at Minit-Lube with similar times for most cars.Maintenance Min it-Lube provides reliable maintenance solutions because of their trained staff and superior operations management. There is relative little equipment to be maintained, therefore little preventive maintenance required. With three bays and three systems, there is backup available in the case of failure.To conclude, Minit-Lube differentiates itself from other service providers by providing fast, reliable and superior services at the lowest possible cost in a customer friendly environment.3. Is it believably that Minit-Lube has increased productivity over its more traditional competitors? Why? How would we beatnik productivity in this industry? (15 points)The main criteria of measuring productivity of service providers such as Minit-Lube is differentiation, flexibility and cost involved in their service provisions. The Minit-Lube has distinguished itself from its rival automobile service providers by differentiating as a narrow service provider limited to automobile lubricating servic es instead than a general servicing of automobiles. Its approach is flexible and responds quickly to the unavoidably and convenience of customers. The service provided is better, quick and cost competitive. Full satisfaction of customers is its Motto. receivable to these approaches for the last three decades of its existence, the productivity of Minit-Lube is increasing as compared to other traditional competitors. pic